Store Policy
Customer Care
Hi I'm Claire Louise and thank you for choosing my Cake studio. I am committed to ensuring that each customer receives my very best service and understands the terms and policies I have outlined for my online shop. I will provide full disclosure and answer some of the most common asked questions so that you can buy with confidence.
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Payments I can accept all major credit cards. Customers can securely pay for items in their cart. However if you have chosen to customise your celebration cake you may choose to be invoiced after the details are finalised. Orders have not been officially placed unless they have been paid. I am able to accept payment by phone. Your balance due date is 14 days prior to your event or delivery date. Your receipt is a contract with Claire Louise Cake Studio for the fulfilment of your order. The contract is null and void if full payment is not made by the due date.
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Bookings and deposits We invite all prospective and returning customers to complete our Order Request Form online to begin the booking process. After receiving your submission, you may be contacted for additional details. An invoice, which is your contract with us, will be provided when the details have been finalised and if we are available for your order. Upon receipt of an invoice, your initial non refundable deposit of 50% of the order value reserves your event date, and serves as your agreement to the terms and conditions of your order. Performance of this agreement is contingent upon the ability of Claire Louise Cake Studio to complete the agreement and is subject to disputes, strikes, accidents, Acts of God and other causes beyond our control. We are at times able to accommodate last minute orders; however, we highly recommend submitting your request at least 6 weeks in advance to avoid disappointment.
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Cancellations and changes Making changes to your order after receiving your contract may be subject to additional charges. The date of your payment due is the final date to make changes to your order. Any changes cannot be guaranteed after this date. Claire Louise Cake Studio cannot accept responsibility for changes in personal circumstances or commitments that may impact your order. However we will do our best to address unexpected changes on a case by case basis. A full refund will be given if I cancel your order for any reason.
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Allergen and non-edible elements Our products are prepared in a facility where milk, wheat, nuts, eggs and other allergens may also be used. If you choose to use fresh flowers in your decor, please keep in mind that some flowers are non-edible, and may contain pesticides, insects, dirt or other contaminants that may be harmful to your guests. In addition, many multi-tiered, stacked and sculpted cakes, as well as cake decor elements such as satin, studded ribbons, sugar flowers and cake toppers may be, or may contain non edible elements such as dowel rods and other internal and structural support. Payment of your invoice in full or part indicates your agreement to notify anyone you share our products with and releases, indemnifies and excludes Claire Louise Cake Studio from any and all liability of any kind.
Privacy & Safety
Privacy & Safety
At Claire Louise Cake Studio, we understand that your privacy is important. We are committed to protecting your personal information and handling it responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
Information We Collect
We may collect the following personal information when you contact us, place an order, complete a form on our website, or otherwise interact with our services:
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Name
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Email address
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Telephone number
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Billing and delivery address
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Details relating to your order or enquiry
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Payment information (where applicable)
We may also collect certain non-personal information automatically through our website, including browser type, device information, IP address, and website usage statistics.
How We Use Your Information
We use your personal information to:
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Respond to enquiries and requests.
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Process and fulfil cake orders and other services.
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Communicate with you regarding your order.
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Maintain business records and accounts.
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Comply with legal and regulatory obligations.
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Improve our website, products, and services.
We may use non-personal information for analytical purposes, including understanding how visitors use our website and improving the user experience.
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
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Performance of a contract – where processing is necessary to fulfil an order or provide our services.
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Legitimate interests – where processing is necessary for the operation and improvement of our business and services.
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Legal obligation – where we are required to retain records for tax, accounting, or legal purposes.
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Consent – where you have agreed to receive marketing communications or where consent is otherwise required.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers where necessary to operate our business and provide our services, including:
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Website hosting and website management providers, including Wix.
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Payment processing providers.
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Delivery or courier services.
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Professional advisers, accountants, and legal representatives.
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Providers of website analytics and security services.
These third parties are only permitted to process your personal information on our behalf and in accordance with applicable data protection laws.
Website Hosting
This website is hosted by Wix. Information submitted through this website may be stored through Wix's data storage, databases, and applications. Wix stores data on secure servers and maintains security measures designed to protect personal information.
For further information about how Wix processes personal data, please refer to Wix's Privacy Policy.
Cookies and Analytics
Our website may use cookies and similar technologies provided by Wix and other third-party services to:
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Ensure the website functions properly.
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Improve website performance and security.
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Analyse website traffic and visitor behaviour.
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Enhance user experience.
Where required by law, you will be asked to consent to non-essential cookies before they are placed on your device.
You can manage cookie preferences through your browser settings or through any cookie consent tools available on our website.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and tax requirements.
When personal information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
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Request access to the personal data we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal data where applicable.
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Request restriction of processing.
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Object to certain types of processing.
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Request transfer of your personal data to another organisation where applicable.
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Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Contact Us
Claire Louise Cake Studio is the data controller responsible for the personal information collected through this website.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or would like further information about how your personal information is processed, please contact:
Claire Louise Cake Studio
Email: clairelouisecakes05@gmail.com
If you are not satisfied with our response to any privacy-related concern, you have the right to lodge a complaint with the Information Commissioner's Office.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any changes will be posted on this page, and the updated version will take effect immediately upon publication.
Last Updated: June 2026
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments