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Store Policy

Customer Care

Hi I'm Claire Louise and thank you for choosing my Cake studio. I am committed to ensuring that each customer receives my very best service and understands the terms and policies I have outlined for my online shop. I will provide full disclosure and answer some of the most common asked questions so that you can buy with confidence. 

Payments I can accept all major credit cards. Customers can securely pay for items in their cart. However if you have chosen to customise your celebration cake you may choose to be invoiced after the details are finalised. Orders have not been officially placed unless they have been paid.  I am able to accept payment by phone. Your balance due date is 14 days prior to your event or delivery date. Your receipt is a contract with Claire Louise Cake Studio for the fulfilment of your order. The contract is null and void if full payment is not made by the due date. 

Bookings and deposits We invite all prospective and returning customers to complete our Order Request Form online to begin the booking process. After receiving your submission, you may be contacted for additional details. An invoice, which is your contract with us, will be provided when the details have been finalised and if we are available for your order. Upon receipt of an invoice, your initial non refundable deposit of 50% of the order value reserves your event date, and serves as your agreement to the terms and conditions of your order. Performance of this agreement is contingent upon the ability of Claire Louise Cake Studio to complete the agreement and is subject to disputes, strikes, accidents, Acts of God and other causes beyond our control. We are at times able to accommodate last minute orders; however, we highly recommend submitting your request at least 6 weeks in advance to avoid disappointment. 

Cancellations and changes Making changes to your order after receiving your contract may be subject to additional charges. The date of your payment due is the final date to make changes to your order. Any changes cannot be guaranteed after this date. Claire Louise Cake Studio cannot accept responsibility for changes in personal circumstances or commitments that may impact your order. However we will do our best to address unexpected changes on a case by case basis. A full refund will be given if I cancel your order for any reason.

Allergen and non-edible elements Our products are prepared in a facility where milk, wheat, nuts, eggs and other allergens may also be used. If you choose to use fresh flowers in your decor, please keep in mind that some flowers are non-edible, and may contain pesticides, insects, dirt or other contaminants that may be harmful to your guests. In addition, many multi-tiered, stacked and sculpted cakes, as well as cake decor elements such as satin, studded ribbons, sugar flowers and cake toppers may be, or may contain non edible elements such as dowel rods and other internal and structural support.  Payment of your invoice in full or part indicates your agreement to notify anyone you share our products with and releases, indemnifies and excludes Claire Louise Cake Studio from any and all liability of any kind.

Privacy & Safety

Claire Louise Cake Studio understands that privacy is important to its customers. Please be assured that Claire Louise Cake Studio is committed to the protection of its customer's personal information and is leased to provide information about its privacy policy to all visitors and customers of this website.

What information we collect and how we use it We use non personal information for the following general purpose; to customise the advertising and content you see, improve our services, conduct research and provide anonymous reporting for internal and external clients.

You are given the option to provide demographic information such as gender, date of birth and general location to us. We encourage you to submit this information, so we can provide you with a more personalised experience on our site.

As a collector of information we are to comply with the General Data Protection Regulation.

Under the regulation we may require personal information from you as an identifiable individual regarding your financial details and contact information. We require this information in order to fulfil our obligations as a business to enter into any contracts of sale and/or small business agreements (if necessary and/or required) relating to our service to you.

Orders when a product or service is purchased from us through this website, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name email address and shipping address), as well as financial information (such as credit card number, expiration date

and 3 digit security code). We use this information for billing purposes and to fulfil orders. If we experience trouble processing your order, we will use this information to contact you.

Access to personal information You may request to update, delete or access your personal information by contacting us on clairelouisecakes05@gmail.com you may required to verify your identity. We may require you to provide us an outline of your request. Once we have received your request, we will within 30 days as required by law respond to your request.

We have the right under the regulation to refuse your request and provide you with our reasons within 30 days from receipt date of your request.

In the event that you seek to update your personal information held by us and there is a dispute regarding any of the personal information, we will make note of the particulars of the dispute of the personal information provided by you.

In the event that you have created an account with Claire Louise Cake Studio using our website, you are able to log into your account, view and/or update the personal information provided.

If you make a request to have your personal information deleted we will respond to your request within 30 days.

 

We have the right under the Regulation to refuse your request and provide you with our reasons within 30 days from the receipt date of your request.

Claire Louise Cake Studio reserves the right to charge you a reasonable administrative fee, when considering your request, in situations where a request is manifestly unfound or excessive.

Sharing personal information and disclosure Claire Louise Cake Studio does not rent, trade or share Personal information with third parties except to provide products or services requested by you, when we have your permission or under following circumstances.

We use other third parties such as a shipping company to fulfil orders, a credit card processing company to bill you for goods sold on our website, and an email service provider to send out emails on our behalf. When you make a purchase on our website or sign up for our email list, we will share the necessary amount of personally identifiable information as required by the third party to provide that service, including your name, address, credit card information and email address.

We provide Non-personal information to interested third parties for purpose of understanding the usage patterns for certain content, services, advertisements, promotions, and or functionality on the website. 

To any entity, court or government body where obliged under law to disclose such information Keep in mind that any personal information or comment that you voluntarily disclose on the website, for example on comment pages or on blog forums, becomes publicly available. Your account name is displayed to other users when you send and or post messages through the website. Please note that any comment or other content you post or send to the website becomes published content and is not considered personally identifiable information subject to this Privacy Policy.

Website visit information visiting our website requires the collection of general and personal information. The collection of such information may be executed by our third party contractors which collect information regarding your visit to website and includes the pages you accessed, the information you download, the date and time of your visit and your server address. Such information is collected for statistical purposes and assists us in keeping up the quality of our website and its convenience for other users.

Confidentiality and security of personal information we follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We limit access to your personal information to employees who we believe reasonably need to come into contact with Personal information to provide products or services to you or in order to do their jobs.

International users if you are a user accessing this website from European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from UK laws, please be advised that through your continued use of this website, which is governed by UK law and this Privacy Policy as incorporated in our terms of use, you will be transferring your Personal information into UK and you consent to that transfer.

Changes and updates to this privacy policy Claire Louise Cake Studio may update this policy at any time in its sole discretion and without prior notice. We will strive to notify you about significant changes in the way we treat Personal information by sending a notice to the primary email address specified in your Claire Louise Cake Studio account and or by placing a notice on the website.

Complaints we would encourage you to make direct contact with us should you not be satisfied with the way in which we have dealt with your Personal information. Upon receipt of your complaint we will reasonably attempt to deal with your complaint. Should you be of the view that our attempted resolution of complaint was not reasonable, you may refer your matter to the Office of Federal Privacy Commissioner at website https://ico.org.uk/concerns/ or telephone 0303 123 1113.

Payment Methods
Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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